Refunds & Returns Policy
At PelletKings, we take pride in providing high-quality products and exceptional customer service. However, please note that all exchanges and returns will be subject to the product being returned in the same condition it was received in.
You will also be liable for the cost of the transport for the product to come back to us.
Due to the size and nature of our products, once an order has shipped, the order cannot be amended, you will have to request an exchange or return. If you place an order by accident or order the wrong product please get in touch ASAP.
We understand that there may be situations where you may receive a damaged or defective product. In such cases, please contact us immediately, and we will work with you to find a solution.
If you have any questions or concerns about our returns and exchanges policy, please do not hesitate to contact us at firstname.lastname@example.org or by phone at 01252 92 92 01.
Thank you for your understanding and for choosing PelletKings.