If you would like to cancel your order prior to despatch, please email enquiries@pelletkings.com. As long as your order has not been loaded for delivery a full refund can be issued.

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If you would like to return products you have ordered you will need to email enquiries@pelletkings.com with your reasoning. You are responsible for the costs of return or we can arrange collection at a charge. In order to return, all products must be of the same quality as delivered (i.e. moisture content must be the same as when delivered and in original packaging) and the same quantity delivered. Returns must be notified within 14 days of delivery.