All mainland UK deliveries will be ‘standard’ which is 3-5 working days from date of despatch (unless otherwise indicated) and delivered by Palletways on a pallet using a tail lift lorry with a hand pump truck. (No Fork Lift Truck or Grab Crane)
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IMPORTANT: Hand pump trucks cannot move over gravel, stones, soft ground, soil or non level surfaces. The driver will attempt to deliver your pallet as close to your required location as possible however, if this is not possible the delivery will be kerbside.
Delivery Information
Delivery is free for most orders over £100.00 when delivered via our standard delivery network within mainland UK (Excluding some parts of London, SE/W England, Scotland, Highlands, Mid Wales, Northern Ireland and Islands - if unsure ask us before placing an order at enquiries@pelletkings.com as these destinations maybe subject to a delivery surcharge) Delivery is made Monday to Friday 8am to 8pm and you will be required to sign for your order. If delivery cannot be made then a re-delivery charge of £35 per pallet will be levied
Please note that the pallet network is extremely stretched currently, due to a national shortage of drivers as well as backlogs of orders. While they aim to get pallets delivered within the 3-5 working day time frame, please bear in mind that there can be some occasions where deliveries may take slightly longer than usual but we will keep customers updated on their orders should there be a delay.