Terms and Conditions

General

These pages indicate the terms and conditions on which we supply any of the products

(products) listed on our websites. Please read these terms and conditions as well as our

other policy statements carefully, and make sure that you understand them, before

ordering any products from our websites or over the telephone. It should be clear and

you should understand that by ordering any of our products, you agree to be bound by

these terms and conditions.

Although you should always think of the environment, we recommend you print a

copy or keep a digital copy of these terms and conditions for future reference.

By ordering products through our websites you are accepting our terms and

conditions of business indicated.

1. Information about Effipap Ltd

1. We run and publish the following websites:

PelletKings.com

FirewoodKings.com

EquiKing.co.uk

ArniesLogs.com

WookiesLogs.com

CharliesLogs.com

JannerLogs.com

We are Effipap Ltd and with our registered office at North Barn

Studio, 4 Hillside Road, Aldershot, Hants, GU11 3NB a company

registered in England and Wales under company number 09893461

our VAT number is 228281016.

2. Your status when you order our products and services

1. You are indicating by placing an order through our site or via the

phone that:

1. You are legally capable of entering into binding contracts; and

2. You are at least 18 years old.

3. You legally have the right to use the credit card or bank card

that you are using to pay for the products.

3. Contract details between you and Effipap Ltd

1. The order you place constitutes an offer to us to buy an indicated

product(s). All orders are subject to acceptance by us, and we will

confirm such acceptance to you by sending you an e-mail or text

Order (Order Confirmation)/Payment Confirmation/Delivery

Information. The contract between us (Contract) will only be formed

when we send you the Order Confirmation.

2. The Contract will relate only to those products we have confirmed in

the Order Confirmation/Order/Invoice.

4. Delivery

1. Your order will usually be fulfilled within 5-9 working days of

despatch, unless there are exceptional circumstances:

2. Delivery is free on all orders over £100.00 when delivered via our

standard delivery network within mainland UK (excluding some parts

of Scotland, the Highlands, mid Wales, Northern Ireland and all

islands - if unsure, please ask us before placing an order as these

destinations maybe subject to a delivery surcharge). Local charges are

often free and you should check the website for details.

3. You will be notified of delivery details within 48 hours of payment

being received. This notification will include details of delivery and

contact details. We reserve the right to change the notification process

without notice.

4. Delivery is made Monday to Friday 8am to 8pm and you will be

required to sign for your order. If delivery cannot be made, then a redelivery

charge of £75.00 per pallet will be levied and charged to your

credit/debit card provided.

5. If no one is at the delivery address at the time indicated to sign to

confirm receipt, the products will be left at your risk.

6. Please note that if the products are delivered, storage becomes the

customer/consumer responsibility. We highly recommend that you

have planned for dry storage in place prior to delivery. We can accept

no responsibility for damage during storage.

7. Pallets are delivered on a “Kerb Side” service and products will be

delivered on pallets to the rear of the delivery vehicle: Please Note:

1. A pallet is too heavy for an individual to lift.

2. Our delivery staff will try to assist you with placing the pallet

in an appropriate location but our responsibility is to deliver

a“Kerb Side” service at the indicated delivery address, not to

place the pallet in a particular location on site. It may not be

always be possible for the complete pallet to be moved after

delivery (for example, on soft ground, uneven surfaces or

gravel driveways).

3. To discuss arrangements or if you have any concerns

about delivery or storage, please contact us directly.

5. Prices and Payments

1. Product prices include VAT. However, if the rate of VAT changes

between the date of your order and the date of delivery, we will adjust

the VAT you pay in line with our legal obligations.

2. The price of the products on our website is accurate at that time. It is

subject to change at any time. The exception always being any

obvious error. Any quoted prices include delivery charges to

destinations in England, Scotland and Wales excluding any relevant

delivery surcharges covering certain areas of the UK. If a pricing error

is obvious, unmistakeable and commercially unviable and could have

reasonably been recognised an error, we do not have to provide the

products or services to you at the incorrect (lower) price.

3. All product, service, administration and delivery prices and delivery

are liable to change at any time prior to your placing an order. We commit not to change the price of any order for which you have paid

and have received an Order Confirmation.

4. Payment for all products must be by credit or debit card or bank

transfer.

6. Contractual risk and title

1. The products will be and remain your responsibility from the time of

delivery (signed or not). To protect your purchases please follow the

guidance below regarding storage of the products following delivery

and in particular:

1. Apply common sense, these products are made of wood

2. Our wood pellet products will always deteriorate unless stored

in a dry environment

3. Products are delivered in protective packaging, but this

packaging material will not protect your products long term

from the weather or environmental conditions. Hence please

ensure that the products are not left outside in wet weather

after delivery.

2. The legal ownership of the products will pass to you on delivery of

the products, provided we have received full payment of all sums due

in respect of the products, including delivery and any surcharges.

7. Our returns and refunds policy

1. If you would like to cancel your order prior to despatch, please email

as soon as possible enquiries@pelletkings.com . If we confirm receipt

of your request and you’re your order has not been loaded for delivery

a full refund can be issued.

2. If you would like to return the bedding you have ordered after

despatch, you will need to email enquiries@pelletkings.com with your

reasoning, this will not impact your statuary rights. You are

responsible for all the costs of return or we can arrange collection at a

charge (The minimum charge will be £100.00). In order to return

pellets, all bags must be of the same quality as delivered (i.e. moisture

content must be the same as when delivered and the bag intact, no

refunds will be given for opened bags or pellets returned in packaging

other than the original bags) and the same quantity delivered. Return

request must be notified within 24 hours of delivery.

3. Pallets can get damaged in transit due to forklifts or many other

reasons. We are unable to replace any perforated or damaged bags.

We will consider where appropriate and offer to discount the loss off

your next order.

4. If any order arrives to you with any proven damage, we maybe be

able to compensate you for the amount of product lost provided you: -

1. Can supply a signed delivery note to indicate that the products

have been received with damages. We will require time and

dated photographic (mobile phone camera) evidence to

consider any claim for refunds or replacement products. (If

the delivery note is signed as received in good order, and the damages were not stated on the delivery note, we will not be

able to consider any claim).

2. Notify us by phone and email within one hour of delivery,

that you have received the order and have recorded any

damage visually. You will need to attach photographic

evidence (digital file) of the damage and inform us of the

amount of the product that was damaged, lost or unusable.

3. Refunds/returns will only be considered if the above steps

have been taken.

4. We shall only be liable to you for the purchase price of the

products and not any losses that you suffer as a result of our

failure to comply (whether arising in contract, tort including

negligence, breach of statutory duty or otherwise) which are a

foreseeable consequence of such failure.

5. We will not be liable for losses that result from our failure to

comply with these terms and conditions that fall into the

following categories:

1. loss of income or revenue;

2. loss of business or customers;

3. loss of profits;

4. loss of anticipated savings;

5. storage costs;

6. loss of data; or

7. waste of management or office time.

6. We will refund any money received from you using the same

method originally used by you to pay for your purchase(s).

8. Warranty

1. We warrant to you that any product or service purchased from us,

through our website(s) or via telephone, will on delivery, conform in

all material respects with its description, meet the advertised

specifications, be of satisfactory quality and specification and be

reasonably fit for all the purposes for which products of that kind are

commonly supplied.

2. Please note that damage caused to products by inappropriate storage

or movement following delivery is not covered by this warranty.

9. Our liability

1. If we fail to comply with these terms and conditions, we shall only be

liable to you for the purchase price of the products/services(s) and any

losses that you suffer as a result of our failure to comply (whether

arising in contract, tort -including negligence), breach of statutory

duty, responsibility or otherwise) which are a foreseeable

consequence of such failure.

2. We will not be liable for losses that result from our failure to comply

with these terms and conditions that fall into the following categories:

1. loss of income or revenue;

2. loss of business;

3. loss of profits;

4. loss of anticipated savings;

5. storage costs;

6. loss of data; or

7. waste of management or office time.

3. Nothing in this agreement excludes or limits our liability for:

1. death or personal injury caused by our negligence;

2. fraud or fraudulent misrepresentation.

3. any breach of the obligations implied by section 12 of the Sale

of Goods Act 1979 or section 2 of the Supply of Goods and

Services Act 1982;

4. defective products under the Consumer Protection Act 1987;

or any other matter for which it would be illegal for us to

exclude or attempt to exclude our liability.

4. Our liability to you is also limited by clauses 7 and 9.

5. Where you buy any product from a third-party seller through our site,

the seller's individual liability will be set out in the seller's terms and

conditions.

6. Transfer of rights and obligations

1. The contract between you and us is binding on you and us and

on our respective successors and assignees.

2. You may not transfer, assign, charge or otherwise dispose of a

Contract, or any of your rights or obligations arising under it,

without our prior written consent.

3. We may transfer, assign, charge, sub-contract or otherwise

dispose of a Contract, or any of our rights or obligations

arising under it, at any time during the term of the Contract.

7. Written communications,: applicable laws require that some of the

information or communications we send to you should be in writing.

When using our site, you accept that communication with us will be

mainly electronic. We will contact you by e-mail or provide you with

information by posting notices on our website. For contractual

purposes, you agree to this electronic means of communication and

you acknowledge that all Contracts, notices, information and other

communications that we provide to you electronically comply with

any legal requirement that such communications be in writing. This

condition does not affect your statutory rights.

8. Transfer of rights and obligations

1. The Contract between you and us is binding on you and us

and on our respective successors and assignees.

2. You may not transfer, assign, charge or otherwise dispose of a

Contract, or any of your rights or obligations arising under it,

without our prior written consent.

3. We may transfer, assign, charge, sub-contract or otherwise

dispose of a Contract, or any of our rights or obligations

arising under it, at any time during the term of the Contract.

9. Events outside our control

1. We will not be liable or responsible for any failure to perform,

or delay in performance of, any of our obligations under a

Contract that is caused by events outside our reasonable

control (Force Majeure Event).

2. A Force Majeure Event includes any act, event, nonhappening,

omission or accident beyond our reasonable

control and includes (without limitation) the following:

1. strikes, lockouts or other industrial action;

2. civil commotion, riot, invasion, terrorist attack or

threat of terrorist attack, war (whether declared or

not) or threat or preparation for war;

3. fire, explosion, storm, flood, earthquake, subsidence,

epidemic, pandemic or other natural disaster;

4. impossibility of the use of railways, shipping, aircraft,

motor transport or other means of public or private

transport;

5. impossibility of the use of public or private

telecommunications networks;

6. the acts, decrees, legislation, regulations or

restrictions of any government; and pandemic or

epidemic.

7. Unforeseen circumstances of the UK leaving the EU.

3. Our performance under any Contract is deemed to be

suspended for the period that the Force Majeure Event

continues, and we will have an extension of time for

performance for the duration of that period. We will use our

reasonable endeavours to bring the Force Majeure Event to a

close or to find a solution by which our obligations under the

Contract may be performed despite the Force Majeure Event.

10. Waiver

1. If we fail, at any time during the term of a Contract, to insist

upon strict performance of any of your obligations under the

Contract or any of these terms and conditions, or if we fail to

exercise any of the rights or remedies to which we are entitled

under the Contract, this will not constitute a waiver of such

rights or remedies and will not relieve you from compliance

with such obligations.

2. A waiver by us of any default will not constitute a waiver of

any subsequent default.

11. Severability

1. If any court or competent authority decides that any of the

provisions of these erms and Conditions or any provisions of

a Contract are invalid, unlawful or unenforceable to any

extent, the term will, to that extent only, be severed from the remaining terms, which will continue to be valid to the fullest

extent permitted by law.

12. Entire agreement

1. These terms and conditions and any document expressly

referred to in them constitute the whole agreement between us

and supersede all previous discussions, correspondence,

negotiations, previous arrangement, understanding or

agreement between us relating to the subject matter of any

Contract.

2. We intend to rely upon these tTerms and Conditions and any

document expressly referred to in them in relation to the

subject matter of any Contract. While we accept responsibility

for statements and representations made by our duly

authorised agents, please make sure you ask for any variations

from these terms and conditions to be confirmed in writing.

Also, ask any agent to confirm their position and

responsibility as an agent.

13. Our right to vary these terms and conditions

1. You will be subject to the Policies and Terms and Conditions

in force at the time that you order products from us, unless

any change to those Policies or these Terms and Conditions is

required to be made by law or governmental authority (in

which case it will apply to orders previously placed by you),

or if we notify you of the change to those Policies or these

Terms and Conditions before we send you the Order

Confirmation (in which case we have the right to assume that

you have accepted the change to the Terms and Conditions,

unless you notify us to the contrary within seven working

days of receipt by you of the products).

14. Law and jurisdiction

1. Contracts for the purchase of products through our site and

any dispute or claim arising out of or in connection with them

or their subject matter or formation (including non-contractual

disputes or claims) will be governed by English law. Any

dispute or claim arising out of or in connection with such

Contracts or their formation (including non-contractual

disputes or claims) will be subject to the non-exclusive

jurisdiction of the courts of England and Wales.

15. Third party rights

1. A person who is not party to these Terms and Conditions or a

Contract shall not have any rights under or in connection with

them under the Contracts (Rights of Third Parties) Act 1999.

 

Our returns and refunds policy

1. If you would like to cancel your order prior to despatch, please email as soon as

possible enquiries@pelletkings.com . If we confirm receipt of your request

and you’re your order has not been loaded for delivery a full refund can be

issued.

2. If you would like to return the bedding you have ordered after despatch, you

will need to email enquiries@pelletkings.com with your reasoning, this will

not impact your statuary rights. You are responsible for all the costs of return

or we can arrange collection at a charge (The minimum charge will be

£100.00). In order to return pellets, all bags must be of the same quality as

delivered (i.e. moisture content must be the same as when delivered and the

bag intact, no refunds will be given for opened bags or pellets returned in

packaging other than the original bags) and the same quantity delivered.

Return request must be notified within 24 hours of delivery.

3. Pallets can get damaged in transit due to forklifts or many other reasons. We

are unable to replace any perforated or damaged bags. We will consider where

appropriate and offer to discount the loss off your next order.

4. If any order arrives to you with any proven damage, we maybe be able to

compensate you for the amount of product lost provided you: -

1. Can supply a signed delivery note to indicate that the products have been

received with damages. We will require time and dated photographic (mobile

phone camera) evidence to consider any claim for refunds or replacement

products. (If the delivery note is signed as received in good order, and the

damages were not stated on the delivery note, we will not be able to consider

any claim).

2. Notify us by phone and email within one hour of delivery, that you have

received the order and have recorded any damage visually. You will need to

attach photographic evidence (digital file) of the damage and inform us of the

amount of the product that was damaged, lost or unusable.

3. Refunds/returns will only be considered if the above steps have been taken.

4. We shall only be liable to you for the purchase price of the products and not

any losses that you suffer as a result of our failure to comply (whether arising

in contract, tort including negligence, breach of statutory duty or otherwise)

which are a foreseeable consequence of such failure.

5. We will not be liable for losses that result from our failure to comply with these

terms and conditions that fall into the following categories:

1. loss of income or revenue;

2. loss of business or customers;

3. loss of profits;

4. loss of anticipated savings;

5. storage costs;

6. loss of data; or

7. waste of management or office time.

6. We will refund any money received from you using the same method originally

used by you to pay for your purchase(s).