Question 1

How much is delivery?

Accepted Answer

Delivery is selected at the time of order and is included in your order, with the exception of a Saturday delivery which incurs additional costs.

Question 2

Do you offer Next Day delivery?

Accepted Answer

Next day delivery is available at no extra cost when ordering before 2pm Monday to Thursday. 
Where an order is placed Friday to Sunday, it will be delivered on the following Tuesday.

Question 3

How will my order be delivered?

Accepted Answer

All orders are delivered on a pallet, kerbside to your property, generally using a large 18-ton lorry. If you are unsure if your location will accommodate a large lorry, please get in touch and we can discuss your needs in more detail.

Question 4

Who will deliver my order, and will they be able to assist me with the order?

Accepted Answer

We use a third party for all deliveries and cannot guarantee they can provide any assistance once the delivery has been made. If you ask the driver to bring the pallet onto your property, this will be 100% at your own risk, we will not be held liable for any damages.

Question 5

What is the minimum I can order for delivery?

Accepted Answer

The minimum order for all deliveries is x20 nets.

Question 6

I live in a remote or restricted access property; can you deliver to me?

Accepted Answer

Most deliveries are made in an 18-ton vehicle. Please contact us upon placing your order to inform us of any difficulties we may have accessing your property, and where possible we will ensure that a smaller 7.5-ton truck is used.

Question 7

What happens if I am not home to accept the delivery?

Accepted Answer

Should you not be in at the time of delivery the pallet will be left at kerbside and will then be 100% your responsibility.

Find the answer to your questions and queries. If you can’t find what you’re looking for, simply get in touch with us here.

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